Chief Operations Engineer

About the Role

As a Chief Operations Engineer (COO) at Creem, you'll apply your engineering expertise to build robust, scalable operational systems that blend technical innovation with exceptional business processes. This pivotal role combines operational oversight with technical implementation—you'll architect our internal workflows, implement cohesive automation across our operational touchpoints, and create the technical components that make our financial infrastructure both secure and efficient.

As COO, you'll own the entire operational domain, taking responsibility for shaping systems that address critical business challenges. You'll prioritize and deliver high-impact automation solutions that create maximum value, consistently making decisions that solve the biggest problems first. Your detective-like curiosity will drive you to investigate inefficiencies, identify potential risks, and implement preventative measures. You'll develop with a relentless focus on creating operational functionality that drives meaningful outcomes. Your decision-making will be informed by direct stakeholder conversations and system testing, ensuring our solutions truly solve business problems.

In this foundational position, you'll have extraordinary latitude to innovate, leveraging AI automation to amplify your impact. We envision you building and orchestrating a suite of AI agents that extend your capabilities within operations—from onboarding workflows to reviews, transaction monitoring, and payouts—allowing you to focus on the highest-value strategic work while automating routine tasks.

While you'll handle traditional operational responsibilities like vendor management and accounting coordination, your engineering mindset will transform these areas through creative automation. Customer empathy and security vigilance will be central to your process—you'll act as our operational Sherlock Holmes, investigating anomalies, catching bad actors, and translating complex challenges into elegant solutions. This role carries founder-level responsibility and influence, as your vision and execution will establish Creem's operational foundation for years to come.

What we value

• Autonomy with Impact: We don't dictate tasks—team members choose work based on customer impact potential.
• Problem Solvers: Our defining features are still ahead of us. We need people who act fast, innovate, and iterate.
• Technical Excellence: We prioritize high talent density and technical innovation across all roles.
• AI-First Mindset: Every team member contributes to our AI approach through automation and technical innovation.